HCL Technologies

Designation : Technical Specialist

From : Dec’16 To Present

 

Role:

• Tracking the network performance on a daily basis by generating reports by Net flow; troubleshooting the network issues.

• Performing the configuration changes through the change control systems and processes

• Contributing in network design & implementation for new projects; rendering support and maintaining the data center network

• Designing sustainable solutions to handle complex issues; collaborating with the Network Engineering Teams

• Assessing and resolving the frequent network issues; administering networking, routing and interconnectivity issues

• Leading and monitoring performance of the team members for maintaining excellence in IT Operations; training the staff on the new systems implemented to enhance their skills and productivity

 

 

British Telecom

Designation : Customer Support (2nd Line)

From : Dec’15 - Nov’16

Role:

• Part of Project Implementation Team, managed change requests/service requests for North America, Latin America, Europe and APAC regions

• Led change/service requests , generally, bandwidth upgrade of primary or secondary circuit .

• Router/Switch configuration, GRE over IPSec , BGP ,OSPF EIGRP ,RIP implementation and troubleshooting , Policy based routing, NAT, Inter-VLAN routing , HSRP , Port configuration , QoS , Port-Security , dot1x , IOS upgrade , configuration of routers / switches

 

 

Locuz Enterprise Solutions Limited

​Designation : Senior Network Engineer

From : Oct’11 - Dec’15

Role:

• Resolved trouble tickets as well as resolved the issue within the set standard SLA

• Led troubleshooting any connectivity issues like VLAN assignment to the user groups

• Issued tickets with the ISP and vendors for any link down issue and working towards an early resolution

• Assured back-up of the device configuration; part of change approval meetings

• Developed RFC (Request for Change) for a change request to be implemented

• Provided support for planned activities like IOS upgrade, faulty parts replacement; maintained network diagrams in MS Visio, to keep the inventory records up-to-date.

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Aksh Optifibre Limited

Designation : : Network Executive

From : Apr’09 - Nov’10

Role:

• Handle all the NOC operation. NOC handles IPTV operation in 6 states (Rajasthan, Punjab, Haryana, Uttar Pradesh, Jammu and Kashmir, and Himachal Pradesh) in India.

• NMS Management  and configuration, all network element management.

• Creation & documentation of formal troubleshooting and service activation processes.

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